Traffic Control Group

LEGAL INFORMATION:

ALL APPLICATIONS ARE HANDLED BY US IN GOOD FAITH. IF WE HAVE REASON TO SUSPECT THAT WE ARE BEING GIVEN FALSE INFORMATION OR DOCUMENTS, WE RESERVE THE RIGHT TO REFUSE TO REPRESENT YOU.

THE STAFF IN THIS OFFICE HAVE THE RIGHT TO CARRY OUT THEIR FUNCTIONS WITHOUT ABUSIVE OR DISCRIMINATORY TREATMENT. WE WILL REFUSE TO REPRESENT ANY CLIENT WHO BEHAVES IN AN ABUSIVE OR THREATENING MANNER.

OUR FEES BECOME PAYABLE ON APPLICATION TO THE APPROPRIATE BODY. THEY ARE NOT REFUNDABLE IF THE VISA/PASSPORT OR WORK PERMIT IS NOT ISSUED DUE TO CIRCUMSTANCES OUTSIDE OF OUR CONTROL.

ANY PROCESSING TIMES GIVEN ARE ESTIMATES, BASED ON OUR CURRENT EXPERIENCE. WE TAKE NO RESPONSIBILITY FOR CHANGES IN PROCESSING TIMES OR PROCEEDURE AT ANY EMBASSY OR GOVERNMENT BODY.

IF YOU BELIEVE THAT WE HAVE NOT HANDLED YOUR CASE PROPERLY, WE WILL MAKE EVERY REASONABLE EFFORT TO RESOLVE THE ISSUE TO YOUR SATISFACTION. IF THE SITUATION CANNOT BE RESOLVED TO YOUR SATISFACTION, WE WILL DIRECT YOU THE APPROPRIATE BODY TO MAKE A COMPLAINT.

In any complaint concerning Work Permits you can lodge a complaint with the Office of the Immigration Services Commissioner, who regulate our Work Permit services.

Office of the Immigration Services Commissioner
Complaints Section
5th Floor
Counting House
53 Tooley Street
London
SE1 2QN
http://www.oisc.org.uk/making_a_complaint.stm
Helpline on 0845 000 0046

IF YOU HAVE BEEN DEALING WITH TCG WORLD SERVICE, PLEASE BE ADVISED THAT WE ARE FINANCIALLY AND LEGALLY SEPARATE COMPANIES. ANY COSTS YOU HAVE INCURRED WITH THEM AND ANY ADVICE THEY GIVE IS SEPARATE TO THE SERVICE THIS COMPANY OFFERS.

WE CANNOT GUARANTEE THE ISSUANCE OF VISAS, FOR APPROVAL OBTAINED THROUGH TCG WORLD SERVICE, OR ANY OTHER U.S. REPRESENTATIVE. WE ARE ALSO NOT ABLE TO OBTAIN THE PETITION FILED IN THE U.S.

ALL DOCUMENTS ARE TREATED IN THE STRICTED CONFIDENCE, AND ALL INFORMATION HELD IN THIS OFFICE IS COVERED BY THE DATA PROTECTION ACT 1998.

WE DO NOT INVOICE THE U.S.A., EXCEPT WHERE PAYMENT HAS BEEN RECEIVED PRIOR TO LODGING OF THE PASSPORTS WITH THE APPROPRIATE. EMBASSY/GOVERNING BODY.

WE WILL AT ALL TIMES ENDEAVOUR TO ASSIST YOU TO OBTAIN YOUR DOCUMENTATION IN GOOD TIME FOR YOUR TRAVEL PLANS, AND WILL INFORM YOU OF ANY PROBLEMS WE FEEL MAY ARISE FROM LATE APPLICATION, OR INSUFFICIENT DOCUMENTATION, PRIOR TO COMMENCEMENT OF ANY CASE.

Equal Opportunities

TCG London Ltd. is an employer and service provider committed to equal opportunities for all applicants, and for employees in its service. The seriousness of this commitment is reflected in our policies and practices.
Equality of opportunity for all clientele of its workforce is an essential aim for the company. This means recognising the inequalities which people suffer and taking action to reduce them. All staff have a role to play in ensuring fairness towards colleagues and customers.

This commitment is integral to the provision of all the company's services and employment conditions of each and every member of staff. The company expects all staff to promote equality in the work place and in the services it delivers. In this way, TCG London Ltd. can help redress inequality.

Equal Opportunities means access to jobs, service, information, and participation for everyone. TCG London Ltd.'s commitment to a fair deal to women, black people, lesbians, and gay men, disabled people and people with learning difficulties is a recognition of the difficulties and inequalities which these groups continue to face. The company declares that no job applicant or employee or customer shall receive less favourable treatment than another on grounds of:

Sex, sexual orientation, marital status, responsibility for dependents, disability, race, national origin, age, race, religion, political, or trade union affiliations etc.

The policy, and actions which arise as a result of it, takes account of all statutory requirements e.g. Race Relations Act 1976 and Sex Discrimination Act 1975 (amended), the Employment Act 1980 (amended), the Disability Discrimination Act (1995), and Codes of Practice. The policy has incorporated the spirit of the Equal Opportunity Codes of Practice published by the Equal Opportunities Commission and the Commission for Racial Equality.

Confidentiality

This company has a strict confidentiality policy. It is of vital importance that we operate under a system of trust with our clients.

TCGLondon Ltd is a data controller, as a consultancy and advisory service. We are registered with the Information Commissioner under the terms of the Data Protection Act 1998.

We are prohibited from disclosing your information under the act except by lawful authority.

Any information held on computer or written file will be disclosed to you upon written request or authorisation to release information.
We will ask you to sign disclosure authorisations, from time to time. These will either be for the purpose of acting on your behalf at Embassies or Consulates (e.g. Canadian form IMM5476 authority to release Information) or so that our files can be inspected by the Office of the Immigration Services Commissioner, who monitor our service for your protection.

Information held by TCGLondon Ltd will not be sold or passed to others for marketing or similar purposes.

Account terms and conditions

1.DEFINITIONS
o The Terms and Conditions governing the provision of immigration, visa, & tour logistics services and/or account services provided by TCG London Ltd., with the exclusion of any other oral or written statement or agreement whatever its legal character.
o In this contract:
• ‘The Company’ means TCG London Ltd.
• ‘Service’ means the provision of the services referred to in clause 1.1 above and further contained herein.
• ‘Charges’ means the total charges as set out in clause 2 hereof.
• ‘The Customer’ means a company or individual who completes an application with the Company for the service.
• ‘Invoice’ means an invoice for the total of the charges for the relevant period including administration charges including VAT.
• ‘Service’ means immigration, visa, tour logistics services, advice and applications undertaken by TCG London Ltd. for or on behalf of a Customer of the Company.
• ‘Account Number’ means the booking number issued by and on behalf of the Company the use of which is governed and controlled by these terms and conditions.

2. CHARGES
2.1 For all immigration, visa & tour logistics advice and applications as quoted applicable at the time of each relevant case or the rate as may otherwise be agreed with the Company in writing plus all other agreed charges including sundry, verbally agreed charges, and administration charges.
2.2 For all services undertaken by the Company and any other contained in preceding clauses:-
• all local or other taxes (including Value Added Tax) at the rate determined by the Company or the appropriate tax authorities.
2.3 The Customer hereby acknowledges that when booking a service by account they agree to pay the charges provided herein on receipt of the invoice from the Company.

3. THE RIGHTS AND POWERS OF THE COMPANY
3.1 The Company reserves the right to:-
• Alter any account number or security code number or the invoice limit at any time and notify the Customer of such changes.
• Change the rules or instructions concerning the use of any part of the Service from time to time and to notify the Customer accordingly.
• Temporarily suspend the Service to the Customer wholly or in part in the interest of the security or quality of Service or in the interest of other Customers or if the Invoice limit is exceeded.
• Suspend or temporarily suspend the Service in the event of communication failure.
• Decline the Service unless the Company is at its own discretion satisfied that the proper security procedures have been followed and shall not be liable in any way for refusing the Service under these circumstances.

4. ACCOUNT
4.1 The Customer shall:-
• Take reasonable measures to ensure the proper use of the account and the authority for its use.
• Not permit any person other than a proper or duly authorised party to use the Service.
4.2 The Customer shall immediately notify the Company on becoming aware that:-
• The Account details have been irregularly disclosed.
• Any previously authorised person has had his or her authority terminated.
• In the event of any of the above taking place to take all practical steps to ensure that any authorised person notifies the Company immediately.
4.3 Liability for Charges
• The Customer shall pay the Company all applicable charges notwithstanding that some of the charges may relate to an unauthorised use of any part of the Service howsoever arising unless the Company has received notice in writing by the Customer of any of the circumstances as described in paragraph 4.2.

5. PAYMENT OF INVOICES
Subject to any other written agreement between the parties hereto:
5.1 Invoices will be delivered on submission of applications to the appropriate body.
5.2 The Customer agrees to pay in full within 14 days of the date the total of such invoices (or 30 days for Work Permit applications).
5.3 The Company shall be entitled to suspend services on any account remaining unpaid for 30 days, and take legal action thereafter.

6. INVOICE LIMIT
At the time of opening an account the Company will set a limit on the total amount outstanding. The Company will refuse to accept any further business in the event of this limit being exceeded. It will be the duty of the Customer to ensure that the use of the Service is operated within the Invoice limit. However the Company is not under a duty to the Customer to limit the Service to the Invoice limit and if in their absolute discretion the Company should continue to provide Service over and above the Invoice limit the full amount due to the Company shall be payable by the Customer notwithstanding that the Invoice limit may have been exceeded.

7. TERMINATION
The Service provided by the Company may be terminated as follows:
7.1 By either party giving the other 21 days written notice
7.2 Immediately if the Customer (without prejudice to any other rights or remedy of the Company) :
• Fails to pay when due any sums payable.
• Commits any act of bankruptcy or compounds with his creditors or a Petition or Receiving Order in Bankruptcy is presented or made against the Customer or a Petition for an Administration Order is presented in relation to the Customer or Resolution or Petition to wind up the Customer is passed or presented (otherwise than for reconstruction or amalgamation) or a Receiver or Administrative Receiver is appointed.
• Fails to observe or perform or breaches any of the Terms and Conditions set out herein.
7.3 Any waiver by the Company of any breach by the Customer of these Terms and Conditions is limited to that particular breach. No delay by the Company to act upon a breach shall be deemed a waiver.

8. DISPUTES
8.1 In the event of any dispute concerning the calculation by the Company of its charges such dispute shall be notified to the Company by the Customer within 14 days of the Invoice (30 days for work permits). In the event of no such notification being received by the Company the Customer shall accept the amount as being properly due and calculated and shall not be entitled to dispute the sum in any way whatsoever.
8.2 Any dispute arising under the Terms and Conditions which does not involve a complicated issue of law shall be referred in the first instance to arbitration.

9. LIMITATION OF LIABILITY
9.1 The Company has no obligation, duty, or liability in contract tort for breaches of statutory duty or otherwise beyond that of a duty to exercise reasonable skill and care.
9.2 Whereas the Company shall take every reasonable care to ensure that it will only supply services.
• In any event in no circumstances shall the Company be liable in contract tort (including negligence or breach of statutory duty) or otherwise for loss (whether direct or indirect) of profits, business or anticipated savings or any indirect or consequential loss whatever.
9.3 In any event in no circumstances shall the Company be liable in contract tort (including negligence or breach of statutory duty) or otherwise for the acts or omissions of other parties in particular the providers of services by other companies or government bodies necessary to processing a case.
9.4 Each provision of this paragraph is to be construed as a separate limitation applying and surviving even if for any reason one or other of the said provisions is held as incapable or unreasonable in any circumstances and shall remain in force notwithstanding termination of the Service.

10. VARIATION
The Company may from time to time amend these Terms and Conditions and shall as soon as possible forward a copy of the same to the Customer. The Customer shall then have 21 days from the date of being sent such variations to decline the same and to terminate the Service but in the absence thereof they will be bound by such variations and shall not thereafter be entitled to dispute the same whether or not they apply to the rate of charging or otherwise.

11. SERVICE OF NOTICE
Any notice to be served on either party by the other shall be in writing delivered by hand or sent by prepaid post to the last known address of the addressee. It is the duty of each party to notify the other of the appropriate address and reference. The date of delivery of such notice shall be deemed to be the next working day after evidence of posting.

12. SEVERANCE
Any Terms and Conditions contained herein which in any way contravene the law of any state or region including the law of the European Economic Community in which the service operates shall in such state or region to the extent of such contravention of law be deemed severable and shall not invalidate any other Terms or Conditions hereof.